CONTACT
VINTAGE MAPS & PRINTS
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Vintage Prints
202 53 Hastings Street
Vancouver, BC V6B1E6
Canada
or Call Us Toll Free
1-855-500-0713
WE will provide a follow-up email or call within 24 hours- Monday to Sunday
Message us if you have any questions regarding your order, or having trouble placing an order....
Policies
Returns
If the item does not meet your expectations and you are not completely happy with your purchase, please email info@vintageprintsandmaps.com the reason for your dissatisfaction.
This helps me provide the best products to you, as well as other customers. Upon receipt of the email, I will respond and discuss options including returning original for credit or refund. Depending on the situation, buyer may be responsible for original and return shipping costs. However, I am confident you will be completely satisfied.
Shipping
Vintage Prints and Maps will make every attempt to ship item(s) within 7 business days after payment clears. If for some unexpected reason I am unable to ship within this time frame, I will notify you via an email.
Domestic orders are shipped Canada Post or USPS first class mail, which takes 7 to 10 business days to arrive. If you order multiple prints, the package may ship priority mail if the weight exceeds first class limits. Priority shipping time is 2-3 business days. If you would like your order upgraded from first class to priority, please contact me before placing an order and I will set up a reserved listing with priority shipping costs listed. International orders are shipped first class international mail and usually take 6 - 10 business days, but can take up to 1 month or more depending on the postal service, the destination and the time of year. All prints are packaged in a industrial tube to prevent any damage. Framed Prints ship flat in a rigid corrugate box and backed by foam board to prevent damage.
Shipping rates listed include cost for postage, delivery confirmation (not for international orders) and packaging materials. I try to estimate shipping costs as accurately as possible. I am unable to track international packages so please notify me if the package does not arrive by sending me a message via email.
I take great care in packaging items so they arrive safely, but if they are damaged please notify me. Please send me an detailed report along with a picture and I will work to rectify the problem asap. I want you to be a happy customer, so please let me know if there are any issues.
